IT Support Ticket
Instructions for Submitting an IT Support Ticket.
To help us process your request quickly and efficiently, please include the following information when creating a support ticket:
- App Cube: Describe the issue (e.g. login error), attach any error messages or screenshots, and explain the steps that lead to the problem.
- Microsoft Products: Specify the affected product (e.g. Outlook, Teams), describe the issue in detail, and upload any relevant error messages or screenshots.
- Hardware (Laptop/Phone): Indicate the affected device, describe the symptoms (e.g. won’t start, no internet access), and mention any recent changes if applicable.
Important:
- Indicate priority (e.g. "high – work-stopping issue")
- Add your contact information (phone number, department)
- Upload any relevant attachments (screenshots, logs)
